PAYMENT POLICY

Pay-as-you-go lessons must be paid in advance—either at least one week prior to the scheduled lesson or at the start of each lesson if paying by cash.

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Block bookings and packages must be paid in full before lessons commence.

 

LESSON BOOKINGS & CONFIRMATION

Students must confirm their bookings by replying to a confirmation text from their instructor, which may include payment details.

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Lessons are typically scheduled for two hours unless otherwise agreed. One-hour sessions may be available at the instructor’s discretion.

 

Any booking made through our website (where electronic signatures are accepted), via phone call, text message, or messaging apps (e.g., WhatsApp), constitutes the student’s automatic agreement to West London Driving School’s Terms and Conditions. Both students and instructors are strongly encouraged to familiarise themselves with these terms. Instructors may also request that students sign a physical copy of the Terms and Conditions for clarity and record-keeping purposes.

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DRIVER REQUIREMENTS

Students must hold a valid UK provisional, full, or international driving licence and present it before their first lesson.

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UK licence holders must provide a DVLA check code and provisional licence number at least 48 hours before the first lesson.

 

LESSON PROCEDURES

Your instructor will wait at the agreed location for a maximum of 20 minutes. After this time, the lesson will be considered a no-show and charged in full.

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Lessons will start and end at the same location unless agreed otherwise in advance.

 

CANCELLATIONS BY STUDENTS

A minimum of 48 hours’ notice is required to cancel or reschedule a lesson or driving test. Failure to do so will result in the full lesson fee being charged.

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All cancellations must be communicated directly to your allocated instructor via phone call or text message. Emails or alternative communication methods may not be accepted—please clarify with your instructor.

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Once a cancellation is requested, the lesson is considered cancelled. Instructors are not required to confirm or reiterate the cancellation policy.

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A verbal or text acknowledgment may be sent by your instructor, but it is not a condition for the cancellation to take effect.

 

CANCELLATIONS BY INSTRUCTORS

While our instructors are not contractually obligated to provide 48 hours’ notice in the event of a lesson cancellation, West London Driving School is committed to fairness, transparency, and professional courtesy. We expect all instructors to notify students as early as possible should they be unable to attend a scheduled lesson. Where feasible, we promote a minimum of 48 hours’ notice and encourage instructors to offer a suitable alternative appointment, subject to student availability.

 

Students are encouraged to discuss their expectations around cancellations, lateness, and refunds with their instructor prior to commencing lessons.

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All West London Driving School instructors are required to follow our Code of Conduct to ensure high standards and accountability.

 

REFUND POLICY

At West London Driving School, we operate a no-quibble refund policy. Refunds must be requested directly from the assigned franchisee instructor. Refund requests should not be made to West London Driving School’s head office.

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For block bookings, refunds will be calculated based on the standard hourly rate for hours used (e.g. if 10 hours were purchased and 4 used, the student will be charged for 4 hours at the standard rate, and refunded the balance).

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A £30 administration fee applies to all refunds.

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Refunds are issued on the last Friday of each calendar month. Requests made after the 15th of the month will be processed on the last Friday of the following month.

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This policy does not apply to intensive or semi-intensive courses (including those with a test booking), which are strictly non-refundable.

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Instructors reserve the right to refuse the use of the training vehicle for a driving test if they believe the student is not test-ready. This decision is at the sole discretion of the DVSA-approved instructor.

 

CREDIT POLICY & EXPIRY

All purchases (lessons, packages, courses) are converted into credit (hours).

Credit must be used within six months of the purchase date unless otherwise explicitly agreed with the instructor.

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Students who miss three consecutive weeks of a fixed weekly slot will forfeit that slot.

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If a student discontinues lessons for three months or more, their remaining credit will expire six months after their last completed lesson. No refunds will be issued for expired credit.

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GIFT PACKAGE POLICY

 

Gift package purchases (subject to availability) are welcome and may be made without specifying an intended start date, time, or a designated instructor at the time of booking. Upon redemption, the scheduling of lessons is subject to instructor availability.

 

Please note that, depending on the demand and the instructor’s schedule, there may be a waiting period of approximately 1 to 3 months before lessons can commence. This allows time for the allocated instructor to create space in their diary and deliver the lessons in a consistent and structured manner.

 

We recommend that recipients of gift packages redeem their lessons as early as possible to ensure timely scheduling and to avoid disappointment during peak periods.

 

RESPONSIBILITY & LIABILITY

Students are fully liable for any damage caused to the vehicle or third parties if the insurance policy is rendered void due to illegal activity (e.g. driving under the influence), undisclosed medical conditions, or any other circumstances—known or unbeknown to the instructor—that fall within clauses which invalidate the insurance policy through no fault of the instructor..

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Students are responsible for any fines or Penalty Charge Notices (PCNs) incurred during their lesson.

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Minor vehicle damage during lessons or tests may incur a charge between £40 and £250, depending on the severity and area affected. This may include kerbed or scuffed alloys (£40–£80 per wheel), bumper scrapes or cracks (£80–£150), scratches or dents to door panels (£100–£200), and minor bodywork or paint damage (£100–£250). All costs are estimated and subject to assessment. Charges are payable immediately or may be deducted from the student’s remaining credit.

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MEDICAL & LEGAL COMPLIANCE

Students must meet DVSA eyesight requirements and notify their instructor of any medical conditions that may affect their driving ability.

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Any changes to health or driving entitlement must be reported immediately.

 

TEST DAY & ADVERSE WEATHER

Instructors may charge the full test day fee even if the DVSA cancels the test (e.g. due to weather or staff shortages).

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Students are strongly advised to contact the test centre on the morning of their test if there are concerns about possible cancellations due to adverse conditions.

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PRICES, AMENDMENTS & FINAL POLICY

All prices are subject to change without prior notice.

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Terms and conditions are subject to revision at any time. Where possible, notice will be provided.

 

DISCLAIMER – FRANCHISEE RESPONSIBILITY

Please note:

All West London Driving School franchisee instructors are covered by fully comprehensive motor insurance, which includes cover for learner drivers during lessons and tests. Insurance documentation is verified and kept on record by West London Driving School headquarters to ensure compliance and student safety.

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All instructors operating under West London Driving School do so as independent franchisees. All lesson bookings, payments, and agreements are between the student and their allocated instructor.

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West London Driving School accepts no responsibility or liability for any matters—financial, legal, instructional, or otherwise—arising from the relationship between the student and their instructor.